1 reviews | Active since Jan 2013
Listed on itc for money owed to me??
So, after my previous letter, the following happened. I got a 1 liner as an apology. Thanks a lot Multichoice, for nothing! At least you paid back the money owed to me, only for me to find out that you have listed me as a bad ayer on itc, even when I have no account with you any longer?? 3 phone calls later, still I can't get to anyone who can assist?? This is a mockery and a complete joke, should I really now sue you for defamation of character?? <br> <br> Your service is shocking and you have absolutely no idea what is going on in your business! Poor, poor poor!!<br> <br> You affect peoples lives when you make these mistakes and I for 1 think it is time to stand up against such pathetic service levels!!<br>
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert