GW
Gary W

1 reviews | Active since Dec 2010

18 Jul 2016, 08:06

Listed On Credit Bureu But Was Not Aware Account In Arrears

<p>I got mysel a Explora decoder on the R949 Payment plan. I called the call center many times to ensure that the debit order details were correct and that my account was not in arrears. I looked at my creditbureu profile and see that my account was listed as 30 days in arrears. I called the call center and arranged to pay the outstanding amount. Please note that I was not informed that my account was in arrears, you guys messed up the accounting and may not have debited my bank account as you were instructed to do, it was also a condition that there must be a debit order in place to get the R949 deal. I am now in a position where I have been declined for vehicle finance because my credit record now shows that my account is in arrears. I want all the negative information removed that Multichoice has put on my credit profile, you messed up not me. I have sent many e- mails to your delisting e-mail address but there is just no interest from multichoice.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Jul 2016, 12:35
Official

Dear Gary

We are looking into your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Jul 2016, 13:41
Official

Dear Gary Winter

Your enquiry has been referred to our PriceLock department for urgent assistance. They will contact you directly as soon as possible.

Further note that Multichoice does not list customers on ITC but only submits customer's payment records to all the credit bureaus for credit score as per CPA rule.

Regards

Elna