Linking of Primary and secondary is always a mess

I had a lightning strike at my home yesterday morning and my primary HD PVR was burned out. I took it to the Customer Care centre at 10h00. I was assisted immediately by a lady training another lady. It was a mess from the start as they had to replace a new HD PVR with another as they could not resolve the errors. I was there more than 2 hours and the lady told me that everything is now fine but she could not show me because her setup is not right. I installed my HD at home and it worked. I tried to install the Explora and it went between a link with the primary not found and a service not available error. I dealt with 7 call centre agent and experts and one supervisor. I finally got told it is my fault that the machine was stuck by lightning and they have a two day turnaround time and are now closed at 20h30 which is 6 hours into the conversation. I was told at least three times they will call back which only happened once. It seems it is a tactic to get rid of me. Bad service and bad attitude including talking over me when I wanted to explain which I had to do at least 10 times. I am now lost as to what next..............................