GT
Graeme T
1 reviews | Active since Oct 2014
26 Oct 2015, 10:58
Link Subscriptions to Profile - impossible
Not just once, but EVERY time I need to contact the DSTV call centre I dread having to sit and listen to around ten minutes of unrelated nonsense, key in my customer number (only to asked for ID, customer number etc later anyway???!!) <br> But here's my complaint: 2 weeks ago I though I would download the mobile app to watch some rugby online. This has proven so difficult I am now seriously considering cancelling the entire DSTV service and burning their equipment in the car park at Multichoice. <br> <br> I keep getting an error \you need to link your subscriptions to your profile"in order to use the service or watch online but"
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DStv (MultiChoice)'s replyOfficial
01 Nov 2015, 11:17Hello graemet,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
When we accessed your website account we noticed that the incorrect customer number was loaded on your self-service website, however we have corrected your customer number to ***4 Mr GL Trautmann. Please be advised that we have linked your decoder serial P*** and smart card *** numbers to your profile and updated your details on the website.
We are experiencing high contact volumes. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
When we accessed your website account we noticed that the incorrect customer number was loaded on your self-service website, however we have corrected your customer number to ***4 Mr GL Trautmann. Please be advised that we have linked your decoder serial P*** and smart card *** numbers to your profile and updated your details on the website.
We are experiencing high contact volumes. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply01 Nov 2015, 11:17
Official
Hello graemet,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
When we accessed your website account we noticed that the incorrect customer number was loaded on your self-service website, however we have corrected your customer number to ***4 Mr GL Trautmann. Please be advised that we have linked your decoder serial P*** and smart card *** numbers to your profile and updated your details on the website.
We are experiencing high contact volumes. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
When we accessed your website account we noticed that the incorrect customer number was loaded on your self-service website, however we have corrected your customer number to ***4 Mr GL Trautmann. Please be advised that we have linked your decoder serial P*** and smart card *** numbers to your profile and updated your details on the website.
We are experiencing high contact volumes. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,