Link new Decoder
I took my faulty decoder into one of the dstv agencies (Vangate Mall Cape Town) on the 13th. They did not have stock of the specific decoder and tried to link a different model to my account. The assistant got an error and cold not link it. A request was logged with the department to deal with the issue. Today is the 15th and the error has still not been sorted. What is so difficult in linking a new decoder. This is very bad service.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
15 Aug 2022, 16:52Hi Tersia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Aug 2022, 16:52
Official
Hi Tersia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Aug 2022, 16:55Hi Tersia,
Kindly note that we tried contacting you on your mobile number 082****458 with a *** and could not get hold of you.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv : Hello Peter Team
Kindly note that we tried contacting you on your mobile number 082****458 with a *** and could not get hold of you.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv : Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Aug 2022, 16:55
Official
Hi Tersia,
Kindly note that we tried contacting you on your mobile number 082****458 with a *** and could not get hold of you.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv : Hello Peter Team
Kindly note that we tried contacting you on your mobile number 082****458 with a *** and could not get hold of you.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv : Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Aug 2022, 10:57Hi Tersia,
Kindly note that we tried contacting you again on your mobile number 082****458 with a *** and could not get hold of you, unfortunately, we will have to close the ticket.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv : Hello Peter Team
Kindly note that we tried contacting you again on your mobile number 082****458 with a *** and could not get hold of you, unfortunately, we will have to close the ticket.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv : Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Aug 2022, 10:57
Official
Hi Tersia,
Kindly note that we tried contacting you again on your mobile number 082****458 with a *** and could not get hold of you, unfortunately, we will have to close the ticket.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv : Hello Peter Team
Kindly note that we tried contacting you again on your mobile number 082****458 with a *** and could not get hold of you, unfortunately, we will have to close the ticket.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv : Hello Peter Team
Best regards,