FR
Freddie R
1 reviews | Active since Mar 2021
20 Apr 2021, 19:26
Like talking to a wall
DSTV’s price check department called me in Feb 2021.Concluded a new contract with them.Now in April 2021 and still no decoder nor installation.After numerous follow up calls and even various calls from their customer service still without decoder.Think I will stick to Netflix and other pay channels.Clearly they don’t need my business.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
20 Apr 2021, 20:12Hi Freddie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Apr 2021, 20:12
Official
Hi Freddie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Apr 2021, 15:39Hi Freddie,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I escalated the matter to the PriceLock team and I will provide feedback in 24 hours.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I escalated the matter to the PriceLock team and I will provide feedback in 24 hours.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Apr 2021, 15:39
Official
Hi Freddie,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I escalated the matter to the PriceLock team and I will provide feedback in 24 hours.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I escalated the matter to the PriceLock team and I will provide feedback in 24 hours.
Kind Regards,
DStv: Hello Peter Team
Best regards,
FR
Freddie R's updateReviewer Update
22 Apr 2021, 15:42Same old story every time. Get a call from DSTV after complaint. They make promises and then they disappear. This game has being going on since Feb 2021.24 Hours come and go!
FR
Freddie R's update22 Apr 2021, 15:42
Reviewer Update
Same old story every time. Get a call from DSTV after complaint. They make promises and then they disappear. This game has being going on since Feb 2021.24 Hours come and go!