Lies lies

I cant even count how many times i call the call centre and their rude and unprofessional online/whatsapp agents. All I get is different versions of explanations of whats happening in my account. Now I am sitting without active subscription. Today, is Thursday already three days of blackout😭. Balisa told me that they are investigating and she will revert to me while they are investigating they decided to switch it off. I think this is high time to lodge a formal complaints to ICASA. I will also include the chats i had with the rude agent on Tuesday evening.