1 reviews | Active since Nov 2011
Lies in the name of Improving Technology
On Monday, i called to reconnect my DSTV & later the evening noticed the Decoder display date in 1970 & the PVR functionality wasnt workn. Tuesday, i called again & spoke to Peter whom after argueing that we have a Dual view PVR gave a different term said that I need to take the unit to the Walk in centre as he was not able to help. He did say i can pay R99pm x24 for an Explorer unit, which i didnt want as the unit i have serves its purpose. I took the unit to the Centre yesterday & immediately Nkateko says i need to get an Explorer unit & it's free if i have insurance. So i have paid roughly R3000 insurance TO PAY FOR a different unit??? when an old unit has been discontinued by my subscriber??? Johannes spins me the same story as Nkateko that they are IMPROVING TECHNOLOGY & there is nothing he can do. What an utter nonsense story is this? How can they improve technology by removing functionality? Taking away a Dual view pvr & improving the technology to give you a SINGLE VIEW???? Had i not worked in the Technology field i wud be fooled & even ******. Now i must fork out extra for connection fees and new dish gadgets & still pay 4 another unit and subscription just for extra view?
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
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Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert