SP
Sumeshni P
1 reviews | Active since Feb 2016
27 Feb 2016, 20:44
Lies by agents
On the 9th of Feb I called and updated my details. Details were updated but my service was suspended. Called on the 26th of Feb and the agent advised that I would have to pay the subs and connection fee which I refused to pay the connection fee. She then advised that I wouldn't have to pay for the reconnection fee and my debit will only be R97. Today the debit order went off today for the full amount. I called this evening and the agent cut my call. Why the hell must I pay for dstv error. I don't want my money but I will be opening a case against dstv. As side from the same program planning 247 we still get ****** for there error.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Mar 2016, 13:07Hello pill_sum,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that as per your telephobic request, we've escalated for the approval of the transfer, expect a refund into your bank account in 48hrs.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that as per your telephobic request, we've escalated for the approval of the transfer, expect a refund into your bank account in 48hrs.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply02 Mar 2016, 13:07
Official
Hello pill_sum,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that as per your telephobic request, we've escalated for the approval of the transfer, expect a refund into your bank account in 48hrs.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that as per your telephobic request, we've escalated for the approval of the transfer, expect a refund into your bank account in 48hrs.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,