1 reviews | Active since Feb 2010
Lies and more lies
On the 18th of September we upgraded our dstv. We were told we can only downgrade on the 28th and the extra cost will be R126. We downgraded on the 28th and the amount of R825 was deducted from our *** + R126 does not = R825 (basic mathematics).<br> <br> We queried it and were told that they will refund the R380 in 24 to 48 hours. That was three days ago (24 hours times 3 days = 72 hours) <br> <br> Again we queried the matter and this time we were told we owed R223 and not R126 all of a sudden and it will take 40 days to refund us. <br> <br> Now we being told if they refund us it will show we are in arrears and they will cut us off. <br> Every operator has a different story, clearly we are being **** to and someone is *****ing from us. <br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to call you on the mobile number provided to no avail, we than tried to search for account details, however we could not find your customer information. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. please confirm account holder information. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We tried to call you on the mobile number provided to no avail, we than tried to search for account details, however we could not find your customer information. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. please confirm account holder information. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta