Lies about a free subscription cover that is not free

On the 11th Jan 2024 at 08:17 am, I recieved a call from multichoice advising me I qualify to subscribe for free cover that will allow my beneficiary to enjoy dstv for free for 24 month if I die and that the benefiary can opt to claim cash instead of the 24 month free subscription.

During the conversation I told the lady I am not interested in any cover but if it is for free and my package will not change and I will not have to pay for the cover then I will take it. During the conversation I stopped the lady multiple times when she mentioned supscription or premium and I reminded her that she said this was for free, she assured me everytime that she is just covering the Ts abd Cs and the "premium" she is refering to is for the package I am already paying for which will not be changed and I don't have to pay for this subscription cover it is for loyal customers and it is free.

Okay we completed the call she sent the cover documents.

The documents states that there are 2 covers and they both have a premium that I have to pay, +R40 and +R25 respectively. I thought well this is beyond false advertising but anyways they do not have my banking details which is the main reason I continued with the call of a "free" subscrion cover although knowing it was too good to be true. Then I thought let me check my balance due on my package using their whatsApp chat and Boom, I have to pay a little less than R50 ( not about R80, I guess it is a pro rata amount) for the subscription covers and it states that I must pay if I want to avoid being disconnected. Meaning my normal monthly package amount will be added to this subscription amount and I have to pay for both this "free" subscrition and my package amount monthly if I do not want to be disconnected.

I have no words! Just the number of times I ask about this "free" cover and the lady assured me, I mean she said the calls are recorded and she is working under supervision. Does this mean multichoice knows about this lie? They should, I mean the calls are recorded moss.