Lies

I won a retail voucher from your dstv balloon pop and didn’t receive an email with voucher code and when I enquire I was told they’ll escalate and your agent then tells me that he/she they’ll resend the voucher code,now I’m told that the vouchers are finished because I didn’t claim on time. What’s nonsense is that???? I want the voucher I won isn’t it enough that we pay an arm and leg for premiums then you repeat programs then you tell me lies.