**** yo about assisting me with my request.

I requested one om decoders to be deactivated on 19/08/21. The consultant i spoke to was very difficult with me and started giving me excuses as to why I should pay yo keep it activated. I explained that I do not use it and I therefore do not have to pay for it. She told me it was sorted out and since I made the request early, I will not be charged for it. However, the *********** consultant **** to me because it is still activated and I ended up paying for that decoder. It is the PvR decoder. Kindly assist me as DSTV has *********** employees who do as they please with customers accounts and money. I am only using the Explorer ultra and require the pvr decoder to be deactivated. The in competence and heartless employees at DSTV should be removed from the service.