**** to with regards to the amount to pay

I called in on the 22nd of March to get my service reconnected. I was given an amount to pay by Ntombizanele Charles which I paid and my service was reconnected. 3 days later my service was disconnected and I called in again. The agent who assisted me by the name of Kwandokuhle Madondo couldn't really explain what was going on and she said she would escalate the matter to her manager and I would be called on the same day which never happened.

I had to call in again and spoke to a Mthokozisi Mgeyane who explained that I didn't have to pay a cent more, it's just the debit order I reversed that messed up my account but the was nothing due and that he would escalate the matter to the finance team to rectify and he immediately reconnected my service.

3 days later (28/03/2021) my services are disconnected AGAIN. I just called in and spoke to Vumile Msweli and her supervisor Calvin Govendor who both couldn't clearly explain what is going on with my account. They just kept on explaining about a reconnection fee which I never disputed in the first place.

Why is it that the amount to pay is always a shifting target? I called in because I needed someone to explain to me what I needed to pay and i was told how much to pay. Why am i supposed to pay almost R800 for compact??? After all I paid what I was told to.