*****

We had our DSTV re-connected towards the end of June 2015. We requested for the debit order to be cancelled, we told them we would pay in cash at the Kwikpay at our local Spar. We were given the amount to pay and told that the next payment would be on the 30 August. We paid the amount on 30 June as requested. Our DSTV was disconnected yesterday The call centre supervisor tells us now its because the Debit order was returned. ??? Really?? What debit order, we cancelled it???? And its not the 30 August yet...... Now furthur explanation from him, the debit is NOT a factor, it was cancelled, we paid what we were told to, the next payment isnt due yet....***??? The call centre agent is like a parrot, debit order, debit order, debit order...... NO real help. Its a pity they dont have any real competition, maybe the service would be better and staff wouldnt lie to customers....