LIABILITY FOR MULTICHOICE INCOMPETENCE

My grandfather is a dstv subscriber, unfortunately he gets his pension late sometimes, and therefor only paid his account on 4 oct 2015 instead of on the 2nd. In oct he also made an error with the wrong account number, and had to have it credited back to the right account which dstv took an entire month to rectify. They did eventually credit his account and then after that disconnected it, for outstanding fees. They confirmed with me via email regarding the credit, but only after the disconnection when I enquired did they send this:<br> We can confirm that the amount of R98.00 has been allocated to the account.<br> As the payment was done 2 days late in October the account incurred a Reconnection fee which was not paid for as only R98.00 was paid on 04/10/2015. Please note that the accounts payment due date is the 2nd of each month.<br> That is why the services have been disconnected<br> The amount due for reconnection is R94.40.<br> Here is a breakdown of what this amount includes:<br> R38.10 - Credit on the account to be subtracted from following two charges<br> R50.00 - Reconnection fee<br> R82.50 - DStv Access subscription for the period 07/11/2015 to 01/12/2015. Very dissapointing service for a pensioner.