Lets Share an Email!

<p>My Mom cancelled her subscription in July 2016. There is an amount of R368 to be refunded to her. She contacted DSTV and spoke to Gugu Ndlovu on 28 July 2016 and sent through her banking details and copy of her ID. She followed up again via email with Gugu on 24 August 2016, no response to both.</p> <p> </p> <p>I got involved and phoned the call centre who told me it only takes 7 days to process. This has definitely been longer than 7 days. I found an email address for Gugu and phoned her. She told me she does not deal with refunds, did not speak to my Mom nor has she ever received a mail with the attachments. She said she was not even in the office during July/August as she was training and that maybe someone had used her email account .... WHAT??!!!!</p> <p> </p> <p>So who used her PC and email account? Who did my Mom speak to and who has her details? Definitely not the Refunds department as no one has contacted her and her refund has still not been paid. This is scary as their security policy is clearly very slack. What more do ********** need? Banking details? ID? Well they have it all.</p> <p> </p> <p>I am still waiting for Gugu to forward the mail to the Refunds Department and copy me so that I know it is processed. Still nothing. Surely if you receive an email in July that is not for your department - you forward it to the correct one.</p> <p> </p> <p>I am highly concerned with the information sent through. Please can someone from DSTV advise if this refund has actually been processed. Or provide me with someone in the CORRECT department so that I can send the information to.</p> <p> </p> <p> </p>