1 reviews | Active since May 2016
LETS MOVE TO OPENVIEW HD
DSTV is terrible. These people think we are idiots.all they do is charge us amounts of money that they think is justified. On the 25 the of October I paid R618 towards my subscription. Allowing that DSTV is a smart enough company to give a totalled amount including all fees I need to pay. On the 1st of November after having caught up on my catchup subscription that I believe I paid for on the 25th of October, they tell me I owe them R181.90 for reconnection and subscription and access fee. I called their call centres, at first the lady knew nothing, said she was going to escalate my query. The second lady I spoke to told me I owe R598 due on the 1st yet I was watching the TV, I just didn't have the PVR functions. Which again I believed I paid for. She then told me that in August DSTV didn't take its full subscription from the amount of money I deposited to them. And so that is why I'm owing them, yet I paid them all I owed them. The 3rd lady I called started off telling me about how my address is wrong. Something the previous 2 ladies and literally everyone I had called in the year of 2019 had never told me. I say ***** DSTV. Let's just get OpenView HD.
Firstly, we would like to apologise if your experience with DStv has not been as it should be.
Please now find a summary of your billing to clarify the matter, also keep in mind that your payment date is the 28th of every month and no payment was received in September.
So when you made a payment of R618.00 on the 25th this is how it was broken up.
R206.00 is the overdue amount
R50.00 reconnection fee
R39.90 is Pro-rata for Compact subscription (25 Oct-27 Oct)
R9.50 is Pro-rata for access fee (25 Oct-27 Oct)
This then left you with only R312.60 for a Compact Subscription which cost R399.00; without the access fee; which is meant to cover you for the period 28 Oct - 27 Nov.
If the system picks up that the funds available in your account are insufficient, it will automatically disconnect the services.
As it stands now, there is an amount of R98.66 overdue that is meant to cover you to the 27th of November.
Trust that all is in order.
Kind regards.
Dstv Team
Best regards,
Firstly, we would like to apologise if your experience with DStv has not been as it should be.
Please now find a summary of your billing to clarify the matter, also keep in mind that your payment date is the 28th of every month and no payment was received in September.
So when you made a payment of R618.00 on the 25th this is how it was broken up.
R206.00 is the overdue amount
R50.00 reconnection fee
R39.90 is Pro-rata for Compact subscription (25 Oct-27 Oct)
R9.50 is Pro-rata for access fee (25 Oct-27 Oct)
This then left you with only R312.60 for a Compact Subscription which cost R399.00; without the access fee; which is meant to cover you for the period 28 Oct - 27 Nov.
If the system picks up that the funds available in your account are insufficient, it will automatically disconnect the services.
As it stands now, there is an amount of R98.66 overdue that is meant to cover you to the 27th of November.
Trust that all is in order.
Kind regards.
Dstv Team
Best regards,
