Let us punish DStv.
DStv/Multichoice is deteriorating by the day, even when you thought it was not possible. Their repeats of the same programs are lately not even spaced out a little bit, but the same shows/episodes are repeated day after day. I know that if you do not like what you get, you can stop your subscription. But, can we not start something equivalent to a class action, because we could show that they have sold, and still are selling subscriptions through false representation of their offering.
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Aug 2020, 13:36Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2020, 13:36
Official
Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Aug 2020, 22:26Dear John,
There's no doubt that there are repeats and we understand that some customers find repeats frustrating. The main reason programmes are repeated though, is to give people a chance to see something they might have missed or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
There's no doubt that there are repeats and we understand that some customers find repeats frustrating. The main reason programmes are repeated though, is to give people a chance to see something they might have missed or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2020, 22:26
Official
Dear John,
There's no doubt that there are repeats and we understand that some customers find repeats frustrating. The main reason programmes are repeated though, is to give people a chance to see something they might have missed or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
There's no doubt that there are repeats and we understand that some customers find repeats frustrating. The main reason programmes are repeated though, is to give people a chance to see something they might have missed or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Aug 2020, 11:30Hi John,
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
Dstv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Aug 2020, 11:30
Official
Hi John,
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
Dstv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
Dstv: Hello Peter Team
Best regards,