Let me be able to stream on my phone and stop asking verifying questions all the time!

I have been unable to gain access to streaming on my phone after having had this service before. I am a premium subscriber. I contacted DSTV via the Live Chat box. What a ussless bunch of people! All they want is all your details apart from your shirt size and still they could not do anything. I have been a loyal paying premium customer and now I don't receive the service they "proud" themselves on! This is poor and borders ********ity. Fix the issue and start delivering a service; and not a repeat viewing service!