LESEGO IS VERY RUDE

I was on live chat with Lesego, i requested her/him to upgrade my services. Firstly she took forever to get back to me, 2 i asked her to change my cellphone number and i used CAPS to type the message. She told me to refrain from using capital letters instead of resolving my issue. I did not know that DSTV is a school of Eng, i asked her to transfer me to her sup and she ended the chat...