LERATO FROM DSTV CALL CENTRE!!!!

BAD SERVICE FROM LERATO!!!!!!!!!I HAVE BEEN TRYING TO DOWNGRADE FROM THE 15 OCTOBER 2020 VIA WHATSAPP AND ONLINE SELF SERVICE. I CALLED DSTV TO DOWNGRADE MY ACCOUNT. THE SAME ACCOUNT I UPGRADED. I CALLED A SECOND TIME AFTER LERATO PUT THE PHONE DOWN RUDELY IN MY EAR JUST MY LUCK THIS SAME RUDE WITCH PICKS UP THE PHONE AGAIN. I THEN EXPLAIN WHAT I HAVE BEEN TRYING TO DO. SHE SAYS SHE COULD ASSIST BUT NOW NEEDS TO SPEAK TO THE ACCOUNT HOLDER I GLADY TRANSFER HER TO MY HUSBAND WHO IS THE ACCOUNT HOLDER AND SHE IS RUDE AGAIN!!!THAT IS IT DSTV I WILL NOW BE CANCELLING MY SUBSCRIPTION WITH YOU. WITH SO MUCH COMPETITION NOW AND MANY OPTIONS YOUR STAFF ARE STILL RUDE AND ARROGANT. PLUS YOUR UPDATED WHATSAPP SYSTEM IS ****. YOU SAY WE CAN DO EVERYTHING ON THERE. WHAT IS EVERYTHING? BECAUSE I HAVE BEEN TYRING TO SCHEDULE A DOWNGRADE FROM MID OCTOBER. THEN AFTER LERATO GIVING US ATTITUDE SHE STILL SAYS THAT WE MUST STILL PAY 1290 FOR OUR ACCOUNT. YOU GUYS ARE ROGUES. NETFLIX HERE I COME!!