PR
Pearl R

1 reviews | Active since Apr 2017

06 Apr 2017, 21:54

Lemon tree

<p>Went to multichoice lemon tree...the 2 afrikaans ladies working there were horrible . ..the lady literally changed her expression after serving a white man just before me...I had to prompt her on everything as if she was the client ...she hated serving me but I had to keep my cool...never going back there again..</p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Apr 2017, 08:18
Official

Dear Pearl Ras

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Apr 2017, 11:28
Official

Good day Pearl

It is with great regret to receive such feedback regarding the service you receive.

Our consultants are there to represent the DStv brand without prejudice. I am committed to follow up on this regard and would appreciate it if you would confirm the following:

· The name of the DStv agency/store.

· The contact numbers.

It is important that I follow up to prevent the same behaviour from happening.

Your prompt response is highly important.

Best regards
Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Apr 2017, 10:20
Official

Good day Pearl

In reference to our telephonic discussion, your query has been referred to the head of DStv agencies for investigation.

Kindly expect a call directly from them and have the account details ready with you.

If you have any concerns or questions, please do respond back.

Thank you for taking the time and bring this matter to our attention.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Apr 2017, 08:52
Official

Good day Pearl

I could not get hold of you to discuss your query telephonically.

This is a follow up call regarding the escalation you sent.

I received feedback from the head of agencies and the technical team. It has been brought to my attention that it’s not possible to trace the Lemon Tree agency at Alberton. For further investigation, please provide the required information below:

· The name of the DStv agency/store.

· The contact numbers.

We urgently need your response.

Best regards
Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Apr 2017, 15:00
Official

Good day Pearl

We see you have not responded with the required information.

Please do contact by means of email to *** should you require any further assistance.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,