Left hand/right hand problem

It seems that Multichoice's left hand doesn't know what the right hand is doing.<br> <br> I complained on Hello Peter about the service continuing on after an agent called and told me that it would be cancelled within 3 days to which I rep**** that that is fine. They, however, continued the service for a week after that. <br> <br> Upon complaining they told me to refer to my email for billing but I received no email.<br> <br> There doesn't seem to be any sort of coherence within the company.<br> <br>