BS
Biks S
1 reviews | Active since Mar 2009
02 Jul 2015, 11:06
Left disconnected
Was happy with the Compact package for the past months-decided on Sunday to upgrade to Premium,school holidays-worst mistake!!All was done with call centre, then I get disconnected yesterday morn.called in and told I was to pay in the difference of fees immedetilly hence to disconnection-need to pay R411 and all will be good.which I did and all was good,reconnected.But still trying to understand why 1)wasn't advised on this on Sunday as I now incur R50 reconnection fee! 2)The message on the screen requested an amount of R320 to be paid yesterday but the agent advised R411,not sure why there is difference 3)I get an sms now stating please R49 to get reconnected as I got disconnected again this morning-why??? All of this while I got 3 bored jiks at home alone with no entertainment as we are doing a Cape town Business trip.What is going on with Multichouces: agents,billings depts.billings systems,etc.Can I get this resolved without any elements of incompetency immediately??????
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Jul 2015, 13:32Hello B.S.,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service has been reconnected and the billing explained.
We also confirm payment of R412.00 received on the 2 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service has been reconnected and the billing explained.
We also confirm payment of R412.00 received on the 2 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply04 Jul 2015, 13:32
Official
Hello B.S.,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service has been reconnected and the billing explained.
We also confirm payment of R412.00 received on the 2 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service has been reconnected and the billing explained.
We also confirm payment of R412.00 received on the 2 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,