Leeway

Elna. Im sure you are missing something here,or my email was too ***ue. Frustration? I will clarify the situation for you.....I have read through the terms and conditions of mutlichoice . And according to the terms,it is clearly stipulated that mutichoice will get in contact with me (using various methods stipulated) if my account has not been paid. Same as any buisiness in any country in the world will do, if people dont pay accounts... I do this with clients that does not pay in time....If this system of yours-leaving my signal on,is a way in how multichoice generates additional income,and deface clients names,I personally feel this is *****. If this is done with all the pay as you go clients(lets say there is 10 000,and Im sure its much-much more), and they all get charged R300,for a service they DID not use after the due date-that is R3000 000. That Three Million Rand!!!! Please help me understand,how am I not notified whitin 30,60,90 or 120 days? And this is on your system.....that I was NEVER made aware about this....by multichoice... no means to contact me,explain this grace period-its not even in your terms......your terms says,you can switch my signal off...but you didnt-and this now becomes my battle to fight-Then I get calls from a legal firm stating that my name is going to be blacklisted for this. Surely multichoice cannot post their terms and consitions pupblicly, and not abide by their own terms themselves....that puts a huge queation mark on the system,the integrity,and the consistency of your clause-Terms and Conditions. I have something that I want you to do,to prove the system failing its clients-and its terms and conditions....This means Im going out on a limb here.....and you can also.... If you can find any communication on your system,from DSTV regarding communication sent out to me with regards to payments not made,before handing me to a lagal firm-I will appologise and make payment. If not-you will communicate this flaw in your system to your board of directors,and I will be accepting an appology.You can contact me privately on ***

Thank you,for the responce. While we are now progressing in a direction,to resolve this matter accordingly,please contact Shabiar Shake attorneys,and notify them to stop calling me,until you have gotten to the bottom of this. Iam running a buisness,and my cellphone forms part of my communication system. I dont have 30 -40 minutes each time they phone,to try and explain this unnessesary situation to them. Im loosing buisiness. They phone daily.....

Thank you,for the responce. While we are now progressing in a direction,to resolve this matter accordingly,please contact Shabiar Shake attorneys,and notify them to stop calling me,until you have gotten to the bottom of this. Iam running a buisness,and my cellphone forms part of my communication system. I dont have 30 -40 minutes each time they phone,to try and explain this unnessesary situation to them. Im loosing buisiness. They phone daily.....

Elna. Dstv did not comply,and based on your request-sounds like it never will-how do you recon I pay through a legal firm, for something I was never made aware off,in almost 2 years time? Your system failed,or someone did. Whatever the reason-please dont get distracted from the main concerns initially raised. I have in the meantime received numerous phone calls from Shabair Shake attorneys.I cannot waste their money,and my time. So at this stage,Im not responding to their calls,until we have come to some sort of a conclusion. The person on the phone who I spoke to last from Dstb,said that Dstv does NOT inform people via sms,or email, if their accounts have not been settled. Little confusing.... Here is my suggested sollution(my second attempt to solve this matter): I will settle the amount-only once I receive an email,where Dstv appologises for handing me over to a legal firm,without following the correct procedure. As well as a statement,where Shabair Shake Attorneys is made aware of this,and instucted to take my name off their bad payers list....and ensure I dont end up on ITC as a bad payer-due to a system failing its clients.... Then I can deal with Dstv directly,as it should have been dealt with. And pay the grace amount....Im not going to deal with dstv through a legal firm. Im sure this is not a unreasonable request...... Kind regards Carel

Elna come in Elna.......whats the way fwd?