Leap Service fro DSTV Multichoice

I would like to request an assistance relating to collection of their subscription debit orders. I have made arrangements with multichoice to debit my account every month to keep myself abreast with my subscriptions. The month of July reportedly missed the subscription due some unknown errors. I then take it upon myself to alert them to double debit on the month of August the 15th as it usually the case throughout the past and this year respectively. Yet this month's debit order came back unpaid due to unforeseen errors. I then went to my bank on the 21st August and enquired. I established that multichoice debited my account incorrect amount that is more than what they were supposed to debit which R770.60. Yet they went to debit R1069.38 which way above what I could calculate even if I added their reconnection fees.

They've suspended my Dstv service even when I have asked them not to because they promised they were going to investigate immediately I sent them my bank statement for which I did e-mailed them the same day we telephonically spoke on the 21st when I was in the bank. Their service agent Nikiwe Chabalala asked me to send her my bank statement and I did and promised that they won't terminate dstv services until the investigation was finalized. Yet I woke up on Saturday with my Dstv cancelled and called from my cellphone. I am told to pay R870 before my Dstv can be reconnected which is now totally different from the amount they went to debit on my account which was amounting to R1069.38 and R770.60 respectively. And again I'm told I cannot speak to the agent Nikiwe who initially dealt with me whom I e-mailed by bank statement that promised my services will remain active until the investigation was brought to finality. Some guy by Sikelela Vuzane from their recoveries dept called me on the 27th wanting to question me about the survey of one I gave because of their poor service they gave me. Seemingly they were only interested of me to make them look good whereas their service agent gave me a leap service,. I unpack the whole story to him yet again he arrogantly says "they cannot help me". He was not even interested to the fact that I indicated to him 'I sent my bank statement to Nikiwe'. They need to deliver their services on a point of accountability because they contributed to the bank not releasing that debit order as they've deducted unagreed amount of money. Please engage these people because they are doing unfair business practices and we must suffer because of that. I created this debit arrangement to avoid this type of embarrassing inconvenience.