EK
Esther K
1 reviews | Active since Jul 2020
01 Mar 2023, 17:22
Lagafa?
I paid.my account so what's this message about?????? Capitec: Payment -R545.00 .Ref DSTV ***6 I.even paid.more than that 495...refund me
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Mar 2023, 18:49Hi Esther,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Mar 2023, 18:49
Official
Hi Esther,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Mar 2023, 13:12Hi Esther,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 079*****85 using a *** number and could not get hold of you.
Please note that your DStv account has a credit balance of R50.00 as you overpaid your DStv account.
This R50.00 can be left on your DStv account to reduce your next month bill from R495.00 to R445.00.
However should you wish for the amount to be refunded into your banking account, please email the proof of payment of the amount of R545.00 to *** and request for the amount to be refunded into your banking account.
Also note that the refund process takes up to 7 working days.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 079*****85 using a *** number and could not get hold of you.
Please note that your DStv account has a credit balance of R50.00 as you overpaid your DStv account.
This R50.00 can be left on your DStv account to reduce your next month bill from R495.00 to R445.00.
However should you wish for the amount to be refunded into your banking account, please email the proof of payment of the amount of R545.00 to *** and request for the amount to be refunded into your banking account.
Also note that the refund process takes up to 7 working days.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Mar 2023, 13:12
Official
Hi Esther,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 079*****85 using a *** number and could not get hold of you.
Please note that your DStv account has a credit balance of R50.00 as you overpaid your DStv account.
This R50.00 can be left on your DStv account to reduce your next month bill from R495.00 to R445.00.
However should you wish for the amount to be refunded into your banking account, please email the proof of payment of the amount of R545.00 to *** and request for the amount to be refunded into your banking account.
Also note that the refund process takes up to 7 working days.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number 079*****85 using a *** number and could not get hold of you.
Please note that your DStv account has a credit balance of R50.00 as you overpaid your DStv account.
This R50.00 can be left on your DStv account to reduce your next month bill from R495.00 to R445.00.
However should you wish for the amount to be refunded into your banking account, please email the proof of payment of the amount of R545.00 to *** and request for the amount to be refunded into your banking account.
Also note that the refund process takes up to 7 working days.
Kind Regards,
DStv: Hello Peter Team
Best regards,