Lack of Support and No Effort from Support Agent

I upgraded to DSTV Compact and some of the channels are not appearing or either giving me an E 48 error message. I called the DSTV customer care and I was advised to reset my decoder which didn't solve the problem, when I ask the supervisor by the name of Mishka why in the first did the channels disappear , her only answer was that she does not know.

The has been a total lack of effort from the agents to help me and I am stuck with subscription which I paid for that does not have working channels.

DSTV agents lack property training support and don't seem to care about our problems ,they just take your money and it's for this very reason that people are moving onto other subscription channels.

This is quite irritating that after making payment that my channels don't work.