LACK OF SERVICES

I am extremely frustrated with the level of service I have received, and I feel compelled to raise this matter formally.

To give you some background: I made payment on my DStv account, yet my services were not reconnected. I contacted your support team both via WhatsApp and telephonically on 8/07/2025 evening. After spending over R200 in airtime and speaking to five different consultants, two confirmed that there is a second decoder registered under my name and that I am being charged for two decoders.

As I repeatedly stated — I have never in my life owned or used two decoders. The consultant could not explain how this additional decoder was linked to my account, especially since I have never logged into my profile to activate another device. She assured me that the additional decoder would be removed from the system and that her team leader had reactivated the correct decoder.

I was assured the matter was resolved. However, to my dismay, I noticed this morning that my account has once again been deactivated. This is completely unacceptable. I have now been online for more than 30 minutes with another consultant assisting me. I was also in contact on WhatsApp this morning with one of your consultants, Lindokuhle, who was arrogant and did not have a problem-solving mindset This person is *********** and should not be dealing with clients at all.