1 reviews | Active since May 2015
Lack of service or explanation ***9
Good Day! I called on Thursday evening querying the amount debited from my bank account. An amount of R1911.00 was debited for my July subscription. The consultant I spoke to promised to call me back on Saturday at 4:45 with details of the credit and amunt due. On sat I called again as no phone call was received. Portia said she cant explain why this happened as she is just a call centre consultant. She could not assist with a reasonable answer or calculation as she doesnt work with it. She promised to have it escalated and to date no feedback. Call me with a reasonable answer not some copy and paste generic response you have saved on a word document. This type of service is unacceptable and as a client i should not tolerated. Explain how it is reasonable for someone to pay one months subscription of R1911 and I was not in arrears.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert