Lack of Service/*********** Staff

On the 2/9/15, my husband called your contact centre requesting to re-connect services. The consultant(s) where eager to advise on the monies required to be be re-connected including a R20 fee insurance. What was neglected were the t'c and c's of insurance (*word of advise - not everyone has access to internet, you cant direct someone to your website when problems arise), not only that...insurance was never activated. <br> <br> We called through on Sunday to report issues we had, one of the team leaders/Johnny promised to call back with a solution, up to date, no one bothered to call back after countless messages left with the call centre. None of the supervisors are willing to take calls, you get to be told, 'sorry, our systems do not allow transfers', ***! invest on a proper telephony system. We paid for the service that we cant get. I have advised agents to cancel my subscription with immediate effect and process my refund from the date the query was logged (08/11/2015), no one is taking my request seriously - clearly my ?R700 monthly subscription is insignificant. Will someone action my request now please!! I cannot commit to a company that doesn't care about its paying customers!