Lack of service!!!
Please can some one assist. Multichoice debited my banking account with more than R3000 on 01/02/2021. Since then i have been trying to get a refund back to my banking account and since the 2nd when in queried this matter I was told it will take 2 to 3 working days, this same answer was given to my 4 times already. Today i contacted once again to be told it was paid , I told the lady it was not in my account hence my phone call. Then i was told i have to email proof of payment 1st to escalate this matter. What is actually going on at Multichoice, no one knows what the hell they do there. Please can i have my money refunded today. I need this money to survive through the month!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Feb 2021, 08:56Hi André,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 Feb 2021, 08:56
Official
Hi André,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
's updateReviewer Update
27 Feb 2021, 10:04Dear Multichoice
Its is now a month waiting for my refund and now I'm getting really ****ed at your at how long long its taking for my refund. Can you get you asses in gear and pay me my ****ing money back.
You guys had me out of pocket of over R2000 and not to mention the additional banking charges occurred om my banking account . You customer services department is so useless and not one have the same answers and lead times.
PAY ME MY MONEY!!!!!!!!
Its is now a month waiting for my refund and now I'm getting really ****ed at your at how long long its taking for my refund. Can you get you asses in gear and pay me my ****ing money back.
You guys had me out of pocket of over R2000 and not to mention the additional banking charges occurred om my banking account . You customer services department is so useless and not one have the same answers and lead times.
PAY ME MY MONEY!!!!!!!!
's update27 Feb 2021, 10:04
Reviewer Update
Dear Multichoice
Its is now a month waiting for my refund and now I'm getting really ****ed at your at how long long its taking for my refund. Can you get you asses in gear and pay me my ****ing money back.
You guys had me out of pocket of over R2000 and not to mention the additional banking charges occurred om my banking account . You customer services department is so useless and not one have the same answers and lead times.
PAY ME MY MONEY!!!!!!!!
Its is now a month waiting for my refund and now I'm getting really ****ed at your at how long long its taking for my refund. Can you get you asses in gear and pay me my ****ing money back.
You guys had me out of pocket of over R2000 and not to mention the additional banking charges occurred om my banking account . You customer services department is so useless and not one have the same answers and lead times.
PAY ME MY MONEY!!!!!!!!