Lack of service and competence
<p>I have moved over from a normal decoder to a new pvr decoder 4 years ago. Subscription for the old decoder was cancelled. From July I am suddenly billed for the subscription of the old decoder. I have phoned and they reversed it and that should be the end of the problem. But August I am billed again . And now 4 months later it is still an issue. Multichoice has even gone as far as to hand me over to ITC. I have phone numerous times, they always "escalate" the issue but still I receive phone calls from ITC to make payment. Multichoice has now reversed the amount on my account but still did not rectify it with ITC. I demanded that the include me in the correspendence with ITC and I want it clearly stated that it is there fault and I want a letter of apology but all requests are just in vain they do not give a hoot about it. I have cancelled my subscription with them. Multichoice will never see my business again. </p>
Dear Donovan Tolken
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Donovan Tolken
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Good day Donovan Tolken
Thank you for bring this matter to our attention.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received from our agent.
We have re-escalated your request to our de-listing department to update your profile at ITC.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind Regard
Rupert
Good day Donovan Tolken
Thank you for bring this matter to our attention.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received from our agent.
We have re-escalated your request to our de-listing department to update your profile at ITC.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind Regard
Rupert
Hi Rupert
I do not want any telephonic correspondance, I want a written apology and I want to be included in the mail to ITC where it will clearly state that I was not at fault and was unfairly blacklisted. Unless this happens I will contact the credit Ombud's office.
Regards
Jaqueline Tolken
Hi Rupert
I do not want any telephonic correspondance, I want a written apology and I want to be included in the mail to ITC where it will clearly state that I was not at fault and was unfairly blacklisted. Unless this happens I will contact the credit Ombud's office.
Regards
Jaqueline Tolken
And to date DSTV STILL DID NOT rectify this issue satisfactory. Your service is the worst ever experienced and unfortunately I cannot give you a lower rating.
Thank's for nothing!!!
Jaqueline Tolken
And to date DSTV STILL DID NOT rectify this issue satisfactory. Your service is the worst ever experienced and unfortunately I cannot give you a lower rating.
Thank's for nothing!!!
Jaqueline Tolken