Lack of Service

Ref ***5#i9 Upgraded to dstv explorer, tried to download boxoffice and phoned call centre. They could not assist after hanging on 12minutes, said i must send sms to boxoffice to register, which i did before. Sms'd boxoffice, same response. Phoned callcentre, another 17 min later, fhey cannot assist. Apparently it is because i have an arrears which is not really an arrears but error on their side. They will get it fix and contact me when done. They have no SLA/ turnaround for feedback and cannot confirm when it will be sorted, a day, month or year? *** ? More than a week later and still waiting. Cannot use boxoffice and no feedback. Phoned at 12am this morning the agent said his supervior Ronald Naicker will call me back a bit later. Still waiting for the call. How useless can they be. Paying for a service you cannot use