VM
Vaneshnee M
1 reviews | Active since Aug 2011
20 Apr 2015, 14:19
Lack of Service
Rupert from Multichoice rep**** to my previous complaint saying he would need my information to resolve, my ID number and contact was on the previous complaint, that information is revealed to the supplier, how else would you be able to resolve.Rupert you obviously have a standard reply but don't do anything to resolve, I have listed other complaint and they contacted me , getting the information from Hellopeter. Here is my Account No: ***9. Let us see if you if resolve now.<br> Thank you
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DStv (MultiChoice)'s replyOfficial
20 Apr 2015, 15:55Hello Vaneshnee,
Reference is made to our telephonic conversation in regard to your Box Office account.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm the reason for your box office account not been active. We also advised that we have adjusted your account to reflect the correct balance and will we will provide feedback once your account has been activated again .
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Reference is made to our telephonic conversation in regard to your Box Office account.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm the reason for your box office account not been active. We also advised that we have adjusted your account to reflect the correct balance and will we will provide feedback once your account has been activated again .
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
DStv (MultiChoice)'s reply20 Apr 2015, 15:55
Official
Hello Vaneshnee,
Reference is made to our telephonic conversation in regard to your Box Office account.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm the reason for your box office account not been active. We also advised that we have adjusted your account to reflect the correct balance and will we will provide feedback once your account has been activated again .
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Reference is made to our telephonic conversation in regard to your Box Office account.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm the reason for your box office account not been active. We also advised that we have adjusted your account to reflect the correct balance and will we will provide feedback once your account has been activated again .
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert