Lack of Service

I tried to rent a movie on Box Office, and was informed by Zanele that my account was suspended because my debit order did not go through. I told that I have not had any problems with debit orders and my installment of R808 has gone off my account why would the R27 not go off, it must be a technical problem on their side and who could I complain to and she does not respond and did not give an option to complain internally. Clearly Zanele Cetwayo and her manager Leighton Coetzee dont give a damn because she agreed that I could complain on Hello Peter. I have an explorer and pay for highest package and dont expect pathetic service like this. I want someone to contact me with reason for the debit not going through.