lack of service

When you call into the DSTV call centre you end up holding for long periods only for the Call Centre agent not to resolve your complaint. It was mentioned to them that my NEW PVR EXPLORA was not recording the correct shows. All that was done was a master reset and they seem to all have the same script = Please unplug the power supply, Please disconnect the LNB cable - Wait 30secounds - reconnect & scan. Anyway -the problem has not been resolved........ Another problem I listed was for them to update my details so that I can use DSTV connect. This was never done,,, I am still unable to log onto the DSTV connect website & this is after repeatedly trying a cellphone number, email reset to create a new password. I dont believe they take the customers complaint seriously & I also bet Mark Rayner does not now half the problems that his customer experience.