Lack of Service

2 weeks ago, I received a call from one of your call center agents to rave about how I can stand a chance to win a Merc Benz if I allowed Multichoice to make my payment a debit order, so I agreed since I sometimes forget to make the payment on time.

I told the consultant to make the debit for the 27th because I know if I don`t make the payment by the 28th my dstv would be disconnected.

The 28th came and there was no debit order so I made a manual payment also because the consultant said if the 27th passes and the debit order does not go off I should pay manually.

TO MY SURPRISE TODAY THE DEBIT ORDER GOES OFF!!!! SO I WAS NOT GOING TO WIN EITHER WAY, NOW TELL ME IS THIS YOUR WAY OF TRYING TO **** YOUR CLIENTS??? I HAVE NEVER MISSED A PAYMENT SO WHY IS THIS HAPPENING TO ME???

I promise you if this is not fixed and I have my money back in my account I am going to go through all the channels to report you.... and NO!!!! I will not let this amount carry over to the next month.