Lack of service

It’s been 11 days still no feedback from Dstv, Iv tried going in store twice Iv called countless to times and I’m not receiving the service I’m paying for I honestly feel ****** Good evening

To my surprise I am still being charged for a decoder that did not work ,the consultant at Bridge City mall was absolutely no help to me and did not advise me to cancel the subscription because my decoder was not working. Instead I was sent home to call my installer and check my signal.

How am I paying for two subscriptions,Iv upgraded to explora and I’m still inconvenienced because of service and explanation I received from the agent.

Regards

Melody