lack of response and refusing to terminate my subscription

<p>Hi </p> <p> </p> <p>I logged an enquiry about 3 weeks go to DSTV and the customer service i recieved from Mawande Nkabinde was terrible. firstly he refused to cancel my account with them after i have told him my decoder was broken and do not wish to continue with my subscription. he then told me he will get his Supervisor Lynton Coetzee to call me back in two minutes to authorize my cancellation. this was on the 9th of june 2017 and made 3 more follow up calls since then and i was told they will escalate the matter and get someone to contact me. up until now no one has bothered to respond to my request. let alone following on a complain that was logged on this very same platform. #DSTV is the worst service provider i have ever delt with. if these anyone that can help me file a complain to senior authorize please email me on ********** or twitte me ********** any form of support or assistance will be highly appreciated. </p>