SB
Sorelle B
1 reviews | Active since Jan 2014
08 Mar 2015, 18:38
Lack of response
My PVR was faulty so I took it in and multi choice umhlanga gave me a new one. I get home and it wouldn't link up to my extra view. So I had to go back to umhlanga. They give me a new one and tell me that its now linked and everything is okay. I get home and its still not linked and my catch up is not working or my boxo office. I then called the call centre 3 times Saturday afternoon and again on Sunday with no help at all received by them. They tell me that the call has been escalated and I must wait for them to call. So no extra view the whole weekend and I must pay for the service. I am not impressed at all.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
09 Mar 2015, 11:15Hello Sorelle ,
We would like to sincerely apologies for any inconvenience caused. AS per our telephonic conversation you have given us your husband's identity number to allow us to call up the customer number.
Please be advised that we have activated your DStv Premium Extra view service. Some one will call you after five o clock to check if both decoders are working as per your request.
Warm regards
Nesta
We would like to sincerely apologies for any inconvenience caused. AS per our telephonic conversation you have given us your husband's identity number to allow us to call up the customer number.
Please be advised that we have activated your DStv Premium Extra view service. Some one will call you after five o clock to check if both decoders are working as per your request.
Warm regards
Nesta
DStv (MultiChoice)'s reply09 Mar 2015, 11:15
Official
Hello Sorelle ,
We would like to sincerely apologies for any inconvenience caused. AS per our telephonic conversation you have given us your husband's identity number to allow us to call up the customer number.
Please be advised that we have activated your DStv Premium Extra view service. Some one will call you after five o clock to check if both decoders are working as per your request.
Warm regards
Nesta
We would like to sincerely apologies for any inconvenience caused. AS per our telephonic conversation you have given us your husband's identity number to allow us to call up the customer number.
Please be advised that we have activated your DStv Premium Extra view service. Some one will call you after five o clock to check if both decoders are working as per your request.
Warm regards
Nesta