LACK OF RESPONSE

I HAVE A REFUND QUERY WITH MULITICHOICE SINCE AUGUST. IT HAS BEEN CONFIRMED THAT I AM DUE FOR THE REFUND OF BANK CHARGES DUE TO THE CONSULTANT NOT FOLLOWING INSTRUCTIONS. i HAVE SUBMITTED THE PROOF OF THE CHARGES AND SINCE HAVE BEEN INTERACTING WITH 2 TEAM LEADER AND CUSTOMER CARE BUT ONCE YOU SUBMIT THE REQUESTED PROOF ................NOBODY CARE TO ASSIST OR RESPOND. THIS IS HOW THEY SHOW CUSTOMER SATISFACTION TO THEIR CUSTOMERS AS LONG AS THEY RECEIVE THEIR PAYMENT, ALL IS WELL.

THE BELOW WAS SENT TO HELP, sarah.nytlo, zandile.ntshangase (NUMEROUS TIMES) AND sibusiso.gumede:

Good day

Please note as per my telecom with Shudu on 13/08/2018, I had raised the bank charges that i would be charged as even after me strictly instructing the consultant i think it was on 03/08 not to debit my account due to me not having fund, was still processed. It was agreed that i would provide proof of the bank charges and i would be credited.

Please note that the initial reason for the additional cost being raised was due to error on your consultants side at the end of July when I call to swap my PVR to the Exporer 2 and the consultant did not carry over the Indian package. I confirmed that the cost could be deducted on my debt end August which was not carried out. I am not at default for payment as I do not make a manual payment as my account runs off a debit order which was not processed correctly on DSTV's side.

During my conversation with Shudu on 13/08 the arrears was settled and was advised that i would be credited for my bank charges as he reviewed the telephone call whereby it was confirmed that the consultant was not supposed to do the debit.

Dear Zandile As per our telecom earlier, please see bank charges below, the 2 x FEE-UNPAID ITEM is for the day the debits were attempted, it was first attempted on 31/07/2018 which was rejected and then attempted again on 01/08/2019. The 2x honouring fee is the bank charges that the bank processed for their fees due to the transaction being declined. In total R60.53 x 2 + R131.14 x 2 = R383.34 image.png image.png

Please advise when will my refund be done. Please note that as advised i require a refund and not a credit as my November premiumhas already gone off and i am not going to wait another month to be reimbursed.

Regrads Leka ********** 099

Leka Rubbisunker Oct 30, 2018, 4:40 PM URGENT REMINDER

Leka Rubbisunker Oct 31, 2018, 10:53 AM ---------- Forwarded message --------- From: Leka Rubbisunker ********** Date: Tue, Oct 30, 2018 at 4:40 PM Subject: Re: ********** 113083 To: <zandile

Leka Rubbisunker ********** Nov 2, 2018, 7:37 AM

to zandile.ntshangase

URGENT ******URGENT****URGENT

---------- Forwarded message --------- From: Leka Rubbisunker ********** Date: Wed, Oct 31, 2018 at 10:53 AM Subject: Fwd: ********** 113083 To: **********

---------- Forwarded message --------- From: Leka Rubbisunker ********** Date: Tue, Oct 30, 2018 at 4:40 PM Subject: Re: ********** 113083 To: **********

URGENT REMINDER

On Mon, Oct 29, 2018 at 2:05 PM Leka Rubbisunker ********** wrote: Dear Zandile As per our telecom earlier, please see bank charges below, the 2 x FEE-UNPAID ITEM is for the day the debits were attempted, it was first attempted on 31/07/2018 which was rejected and then attempted again on 01/08/2019. The 2x honouring fee is the bank charges that the bank processed for their fees due to the transaction being declined. In total R60.53 x 2 + R131.14 x 2 = R383.34 image.png image.png

Please advise when will my refund be done. Please note that as advised i require a refund and not a credit as my November premiumhas already gone off and i am not going to wait another month to be reimbursed.

Regrads Leka ********** 099