Lack of repsonse from DPP sales dept - 9 days ago

I am a current DSTV premium subscriber and want to upgrade my package to that of an Explora. As per direction on the DSTV website, I sms'd DPP to 32444 for someone to contact me to move the process forward. The sms was sent on 07 April @ 11:35am. As of 17 April 11:46am I have yet to receive any type of response from DSTV. I have logged two complaints with the customer care call centre, however they themselves are unable to reach anyone at the DPP dept as the only form of contact is via e-mail and not face to face. I was furthermore told that the DPP dept only works to 5pm everyday - like most of South Africa and we still manage to do our jobs and respond to customers.<br> <br> Clearly DSTV is making more than enough money from subscribers that they do not need any additional business. If that is the case, stop advertising the \wonderful"benefits of the Explora if no one is willing to actually sell the product. """