Lack of of Service Delivery and No Feedback

To whom it may concern :<br> <br> It is with disappointment that I have to resort placing my complaint on Hello Peter as I was advised by Sithembinkosi Khanyile there is no email address to log a complaint..<br> On friday the 31 July 2015 I went into DSTV catch up to watch the series channel of my favorite series low and behold it was not updated. Made a call to the call centre was not able to get proper feedback phoned again on Saturday evening all I was told there is problem. Today I call again the agent who took my call did not even know there is a problem > I requested to speak the Team leader and them was told there is problem and she can only apologise and is not sure when the problem will be resolved I spend 27 minutes on the phone will no resolution and find that totally unacceptable . When I asked who is going to compensate me for incovenience considering that they do not know how long it is still going to take to resolve I was told to contact *** if I want compensation. as they cannot assit or escalate my complaint .<br> As a paying client the correct thing do was to send us mail advising us there is problem like they would do when you have not paid.