LACK OF KNOWLEDGE & BAD ATTITUDE

Upgrading my package to DSTV EXTRA was a mission. After 2 weeks of viewing I was disconnect without notice. Call Centre Agent Nani is unable to assist. I am told to pay R 250 immediately and she cannot assist me further. She asks me rudely of I want to watch for free and further does not know who her manager is for me to chat to. More so she tries to spell the name of Jacob but she informs me that she cannot tell me his surname cos she has to ask for permission. She cannot tale my number down cos she does not know if he will call me back. I WAS NEVER INFORMED THAT I NEEDED TO PAY R 250 TO CONNECT. I asked for a debit order on a monthly basis to be deducted from my bank account. My normal connection fee on the old package was fully paid up but the entire boutique was disconnected without notification and I am totally disgusted at how I was assisted/not assisted ...I am just in awe of this stupidity and lack of service