Lack of internal communication

I’ve been struggling with Dstv’s accounts and billing department. There seems to be no internal communication at all. I activated my package on the 1st of December and they confirmed everything was in order including my debit orders setup. Next thing I start getting messages about an outstanding fee, I call the call center and they said the debit order was still inactive and I had to resend my details to them. I did so and received yet another confirmation that everything was hundreds but nevertheless I get disconnected the next day. I call them and they say that being a public holiday there’s nothing they can do until Tuesday?? So the problem started with them falsely confirming that everything is up to date and then I must be the one running around to try and get this sorted. I can’t even get my self service account to work because it keeps giving me errors and I don’t get much assistance from the Help Desk account either. I used to rave about DSTV but now I’m super disappointed with their service.