MM
Mary M
1 reviews | Active since Dec 2015
07 Feb 2024, 15:19
Lack of integrity in DStv Multichoice
On the 1st of August 2023 I moved from the normal dstv package with the decoder to online. I did not know that I was actually giving multichoice a chance to **** me. I was promised refund within 14 working days. Today is 7 February 2024, 6 months later. Whenever I follow up I am given a list of things to submit. Yet all those documents were submitted in August 2023. I am repulsed by the lack of integrity in that business. The business that has no face or customer care.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Feb 2024, 15:52Hi Mary ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Feb 2024, 15:52
Official
Hi Mary ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Mary M's updateReviewer Update
09 Feb 2024, 09:13Good day,
The response from your team on email dated 08 February 2024 is for me to send the documents I sent now in January 2024 again to start another 14 working days process. Admit publicly that you have hired *********** people and lack customer care.
The response from your team on email dated 08 February 2024 is for me to send the documents I sent now in January 2024 again to start another 14 working days process. Admit publicly that you have hired *********** people and lack customer care.
MM
Mary M's update09 Feb 2024, 09:13
Reviewer Update
Good day,
The response from your team on email dated 08 February 2024 is for me to send the documents I sent now in January 2024 again to start another 14 working days process. Admit publicly that you have hired *********** people and lack customer care.
The response from your team on email dated 08 February 2024 is for me to send the documents I sent now in January 2024 again to start another 14 working days process. Admit publicly that you have hired *********** people and lack customer care.