1 reviews | Active since Oct 2020
Lack of information and Communication by Sales Consultants! Very Poor Customer Service!!
Application was done telephonically 19/08/2020 to my number the consultant that did the sale asked all the necessary questions and after a 1/2hr approved my package. She mentioned that the package will be with me the following week. Nothing has arrived yet.
I called last week just cannot remember the exact date and the consultant told me that the package is in the vetting department and should be with me sometime this week. Nothing has arrived yet.
I called today between 10:00 - 10:30am , spoke to a consultant that told me the package is incomplete because of outstanding documentation. But they could easily set up a debit order from my account which is currently active.
When my application was done on 19/08/2020, there was nothing mentioned to me that I needed to send the necessary documents which are my ID, bank statement and payslips.
Up until today the 12/10/2020, no-one has gotten back to my complaint. No manager, no supervisor. DSTV N1 City and the whole call centre team up to management offers the most pathetic service. They do not worry or appreciate their customers as long as they receive the monthly payments the customers can go to HELL... That's the ATTITUDE!!!!!!!!!!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
So my question is!!! Is this going to be the new way out to get DSTV managements attention seeing that their consultants do not know how to deal with their PAID CUSTOMERS.
If it wasn't for my kids that loves DSTV I would not want anything to do with DSTV.
So my question is!!! Is this going to be the new way out to get DSTV managements attention seeing that their consultants do not know how to deal with their PAID CUSTOMERS.
If it wasn't for my kids that loves DSTV I would not want anything to do with DSTV.
I'M VERY DISSAPOINTED WITH THE SERVICE RECEIVED FROM THIS COMPANY.... HULLE VAT HULLE CUSTOMERS VIR N' GAT...... I'VE HAD IT WITH DSTV. ALL OF THEM UP TO MANAGEMENT HAS TO GO FOR CUSTOMER SERVICE TRAINING.. NO MAN THIS IS NOT ON! THIS IS NOT HOW YOU TREAT YOUR CUSTOMERS. I WORK IN THE CUSTOMER SERVICE INDUSTRY AND MOST DEFINITELY WILL NOT TREAT MY CUSTOMERS THE WAY THEY DO.. BUNCH OF *********** PEOPLE. UNFPROFFESIONAL TO THE CORE!!!!!
I'M VERY DISSAPOINTED WITH THE SERVICE RECEIVED FROM THIS COMPANY.... HULLE VAT HULLE CUSTOMERS VIR N' GAT...... I'VE HAD IT WITH DSTV. ALL OF THEM UP TO MANAGEMENT HAS TO GO FOR CUSTOMER SERVICE TRAINING.. NO MAN THIS IS NOT ON! THIS IS NOT HOW YOU TREAT YOUR CUSTOMERS. I WORK IN THE CUSTOMER SERVICE INDUSTRY AND MOST DEFINITELY WILL NOT TREAT MY CUSTOMERS THE WAY THEY DO.. BUNCH OF *********** PEOPLE. UNFPROFFESIONAL TO THE CORE!!!!!
I'M WRITING TO THE THE FOLLOWING NEWSPAPERS "DIE SON, THE VOICE, ARGUS, FACEBOOK AND ALL THE OTHER SOCIAL MEDIA PLATFORMS.
THE WORST PATHETIC MOTHER ****ING SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!
SO I CALLED NOW TO FOLLOW UP ON MY PACKAGE WITH MY REFERENCE NUMBER THAT WAS GIVEN TOO ME AND THE LADY SAYS THE REFERENCE NUMBER DOES NOT EXIST LOOKS LIKE IT HAS BEEN GIVEN TO ANOTHER CUSTOMER.
I WANT SOMEONE TOO MAKE URGENT CONTACT WITH ME ASAP ***... OR ELSE I'M WALKING TO DSTV AND EMBARASSING SOME STAFF AND CANCELLING MY SUBSCRIPTION. I HAD ENOUGH OF THIS *********** STAFF.
I'M WRITING TO THE THE FOLLOWING NEWSPAPERS "DIE SON, THE VOICE, ARGUS, FACEBOOK AND ALL THE OTHER SOCIAL MEDIA PLATFORMS.
THE WORST PATHETIC MOTHER ****ING SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!
SO I CALLED NOW TO FOLLOW UP ON MY PACKAGE WITH MY REFERENCE NUMBER THAT WAS GIVEN TOO ME AND THE LADY SAYS THE REFERENCE NUMBER DOES NOT EXIST LOOKS LIKE IT HAS BEEN GIVEN TO ANOTHER CUSTOMER.
I WANT SOMEONE TOO MAKE URGENT CONTACT WITH ME ASAP ***... OR ELSE I'M WALKING TO DSTV AND EMBARASSING SOME STAFF AND CANCELLING MY SUBSCRIPTION. I HAD ENOUGH OF THIS *********** STAFF.