Lack of imformation

Hi on the 6th of August i have upgraded my DSTV and added pvr on my account. I was told its going to be additional costs. I did not have a problem.

I now get an SMS saying my account is in areas and my services has bee suspended due to non payment. I needed to R74.03 which R39 was for service from 21 August - 1 September and the other R35 is charge for not paying. I do not mind Paying but i was not informed that i need to pay this separate. If the consultant did their job properly i would have avoided these cost